State Farm® Insurance Agent John Stephens

"I have never ever had an issue with state farm or this office in particular, anytime I have needed to interact with them they have been absolutely amazing. 10/10, absolutely would recommend them to anyone. Special shout out to Rhiannon and Mackenzie!"

"Excellent service, very friendly staff and very helpful.
I highly recommend this place."

"We appreciate the wonderful customer support from everyone in this office. John, Marinda, Rhiannon, and all the staff have responded to calls with efficiency and courtesy assisting us with everything from policy billing date changes to snafus we encountered out of town with a rental car. Personable service like this is a rarity. Highly recommend these folks. 5 Stars"

"They are canceling my policy due to two accidents.
Pretty sad in my opinion, considering I'm a mom of four and accidents were actual accidents that had to do with a pothole, that I couldn't swerve to miss because there were cars all around my surrounding car driving on I-90 going 70 mph, so even though its literally not your fault and your doing everything right and didn’t cause more of an accident, they will stop your insurance lol. Another one that Involved another vehicle that we didn't put on insurance because there was barely any damage & the other dude didn't have insurance so we didn't even go through with anything and we were both at fault and knew that.

“Because that’s how insurance works, the pot hole didn’t jump out at you, you hit it.”
Yeah okay, but it’s not my fault there’s a pothole on the highway or I-90 that causes damages like that to vehicles.
Find an insurance company that actually cares about you and not the money they make off you.

This office is a joke. Go somewhere else."

"I’ve had State Farm Insurance for many years and they have always done well for me. I couldn’t imagine ever needing a another insurance co."

"My insurance agent is absolutely amazing! He genuinely cares about his customers and the community, going above and beyond to help when it really matters. He is honest, dependable, and always willing to explain things clearly. I also appreciate that he’s fluent in Spanish and serves our Latino community with such care and respect. I couldn’t be happier with him and his team."

"I can’t say enough good things about this insurance agent! He truly goes above and beyond for his customers and the community. He’s honest, dependable, and genuinely cares about helping people—not just when you’re signing up, but especially when you actually need support. It’s rare to find someone who’s happy to help, and he makes the process smooth and stress-free. He’s also fluent in Spanish, which is such a huge benefit for our large Latino community. I absolutely love this agent and his team—they’re professional, kind, and just all-around great people to work with!"

"Mr John, Marinda & McKenzie have been so helpful all the time i needed help/claim etc. i am very much content in how they handle/cover everything. I have been in StateFarm since 2002 and very much thankful.
HUGH
Bremerton"

"I am very pleased to write a positive review about my experience with the State Farm office located in East Bremerton. The staff which includes Mackenzie and Marinda are very friendly and professional. They gave me an immediate feeling that I was part of their family. I never have had that experience with other insurance companies. Their personal touch makes them far above any insurance company I have had before. Thank you ladies - job well done."

"This place keeps raising my car insurance every 6 months . It’s time to find a new place. Nothing has changed on my driving record that I’m aware of, yet it keeps going up. It’s gone up about 390$ in a year totaling 1297 for full coverage. Ridiculous."

"Have tried to call and speak to the agent directly about the rate hikes but I am always blown off. $140 per month rate hike in one year. No accidents. No tickets. I can't afford this."

"Not happy with the service I have been receiving from State Farm. The communications via mail are very behind and not well written. For the first time, they raised my insurance premium but did not notify me of the change until a month later! I have filed two claims from them and both were more headache than they were worth. The first claim seemed to be going smoothly until I went to an auto shop that they go through (Gerber) and the service was crap. I was told they may or may not repair depending on whether their workers think it is worth it. After months went by the company never matched the assignment so they could do the work. After two failed attempts with Auto Shops, State Farm took care of that estimate. I filed a claim for my other vehicle which I was under the impression was stolen while in someone else's possession. Within 24 hours of the claim I spoke to a representative named Jake and he said he would try to get ahold of the person I left the vehicle with to sort out my claim and that he would try for 48 hours. Then the next day I spoke to Dana a claims investigator. She wanted call logs from my current phone and a phone I don't use, screenshots with date and time stamps, and the most recent pictures of the inside and outside of my car. No reason why, and no explanation of how it will help. Sounds like she was collecting information to sell since she wanted a month's worth of call logs when the incident took place on 12/23/23. She admitted to finding damage to the car on more than one occasion and her issue was that it may have been sitting outside for years. She even said I had no police report so I provided the first agent with the police report number and officer badge number. Then she apologized because she had the wrong information. She finally understood my situation and seemed to be trying to work with me to figure it out. After talking to the other party she said it was more of a civil matter and was not considered a loss. My vehicle was gutted out on the inside and inoperable. I didn't leave my car in that condition. She denied the claim and told me that my car was in the auction place. The auction place has been rude and very unhelpful. The lady said it was abandoned even though it was not. She then said I have to pick it up by May 9, 2024, or it's considered abandoned but I was told May 18, 2024, or I would be held liable for any expenses. The place where they left my car (IAA) No one wants to help tow it off because they seem to be a headache for tow places to deal with. So basically I paid insurance on a vehicle for nothing and I will most likely be liable for any other expenses plus lose my vehicle. Wish I never contacted them for assistance. I definitely, will look into taking my business elsewhere."

"Super easy to work with, changed my policy really quickly when I needed more coverage, and helped me cancel with no pressure when we no longer needed renters insurance. I would highly recommend!"

"As soon as I walked in I was greeted like I was family. MacKenzie was extremely knowledgeable and helpful with transferring my information from Oklahoma to Washington. I couldn't of asked for a better experience"

"We had some issues with flooding in our home and John was wonderful to work with. We were able to get things moving so quickly, I couldn’t believe how fast they were . I’ve been with him for over ten years now for my vehicles and home and if and when things come up he gets things done !

Thank you John!"

"Annoying calls"

"I've been with John's office since 2006. I've compared rates since then, and found I was getting great value. John and his staff are friendly, quick to reply to messages, and I have always had a fast solution to my problems over the years. Highly recommend their office! Their have managed our cars, boat, travel trailer, and home owners insurance. No complaints!"

"Outstanding service with personalized and conscientious attention to customer needs. Very knowledgeable and cooperative staff that handles complexities with ease. I'm grateful to have that kind of protection for my home and auto"

"We have been with John for 15 years or so for renters, auto, and homeowners. His team is fantastic and has always been quick to answer questions and help us when we needed to process claims over the years. I have recommended him to many people!"

"I needed to get Drone insurance, and John and his team were very responsive and knowledgeable when I started my search. After dealing with other companies that really didn't want my small amount, I knew John would be there when I was ready to change out some of my other items. When I purchased my boat, John and his team were the first to get the chance at being my choice of companies..... and again with quick responses my quote and binder were done. Highly recommend if you are needing insurance, give John and his team a call!"

"I switched my insurances to John Stephens about a year ago and can't be happier. John knows the insurance industry, he was able to better insure me while also saving me significant money. He and his staff have been very responsive when I've had questions or needed to change policies. I highly recommend John and his team, they are honest, friendly, and very professional."

"An agent and team that really care about transparency in an industry that seems to thrive on the opposite. John emphasizes education over selling, and it shows with the long-term loyalty of his clients."

"John is a pleasure to work with! He’s hard working and dedicated to his clients. I highly recommend him!"

"John Stephens is honest and trustworthy! We could tell that he genuinely cares about what was best for our family!!!"

"John Stephens is a man of character, integrity, hard working and has your best interest at heart. Can’t say enough good things about him!."